Special Assistance
Flying is for everyone
Every Palvoryn passenger deserves a comfortable, dignified travel experience. Tell us what you need and we'll make it happen — no charge, no hassle, every flight.
Wheelchair & Mobility Assistance
Free wheelchair service at every airport we serve, from curb to aircraft door. Onboard aisle wheelchairs available on all aircraft. Personal mobility devices (manual and powered wheelchairs, scooters) transported free of charge in the cargo hold. Gate-checked where aircraft size permits.
Hearing Impairments
Visual paging at all Palvoryn gates. In-flight entertainment with closed captioning on all screens. Text-based customer service via the Palvoryn app. Airport agents trained in basic ASL at hub airports.
Vision Impairments
Priority boarding so you can familiarize yourself with the cabin. Braille safety cards on every aircraft. Service animals welcome in the cabin at no charge (documentation required). Individual safety briefings available on request.
Medical Conditions
Notify us 48 hours before departure if you require supplemental oxygen (FAA-approved POCs only in-cabin), CPAP, stretcher transport, or if you are traveling with injectable medications that require refrigeration. Our medical desk coordinates with your physician if needed.
How to request assistance
At booking: select "Special Assistance" during the booking flow on palvoryn.com or the mobile app.
After booking: go to Manage Booking → Special Services → Request Assistance.
By phone: call +1 (303) 555-0100 (option 4) at least 48 hours before departure.
By email: [email protected] — include your confirmation number and specific needs.
At the airport: visit any Palvoryn ticket counter or gate agent. Day-of requests are honored whenever possible but advance notice ensures the best experience.
Complaint Resolution Officers (CROs)
Under the Air Carrier Access Act (ACAA), every Palvoryn hub airport has a designated Complaint Resolution Officer available during operating hours to resolve disability-related concerns on the spot. Ask any gate agent to connect you with the CRO.
To file a written complaint, email [email protected] or write to: Palvoryn Airlines, Attn: CRO Office, 8500 Peña Blvd Suite 400, Denver CO 80249. Written complaints are acknowledged within 30 days and resolved within 60 days.