Privacy Policy

1. Information We Collect

We collect information you provide when booking flights (name, email, phone, payment details, passport/ID data), when you create a Signature Rewards account, when you contact customer care, and through cookies and analytics on palvoryn.com and the Palvoryn mobile app.

2. How We Use Your Information

We use your personal information to fulfill bookings, manage your Signature account, process payments, communicate flight updates, provide customer support, improve our services, and comply with legal and regulatory requirements including government-mandated passenger data (APIS, PNR sharing).

3. Information Sharing

We share information with: partner airlines (for codeshare and interline travel), payment processors, government agencies (customs, immigration, TSA), IT service providers operating under contract, and as required by law. We do not sell your personal information.

4. Your Rights

Under CCPA (California), GDPR (EU/UK), and similar laws, you have the right to access, correct, delete, and port your data. To exercise these rights, email [email protected] with the subject line "Data Subject Request." We will respond within 30 days (45 for CCPA).

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3) and at rest, access controls, intrusion detection, and regular penetration testing. Payment data is processed by PCI-DSS Level 1 certified providers.

6. Cookies

We use essential cookies (required for site functionality), analytics cookies (Google Analytics), and marketing cookies. You can manage cookie preferences through your browser settings. Disabling essential cookies may impair booking functionality.

7. Contact

Privacy inquiries: [email protected] or Palvoryn Airlines, Attn: Privacy Officer, 8500 Peña Boulevard, Suite 400, Denver, CO 80249.